The Chemistry Behind Your Matthews Tap: Utility Facts
Chlorine Residual
Most Matthews homes are on municipal water disinfected with chlorine, not chloramine. It's the source of the pool smell and dry-skin feel, and carbon filtration reduces it.
Disinfection Byproducts
The utility reports THMs and HAA5 every year. We'll show you where to find the results.
Main-Line Sediment
Flushing, breaks and pressure changes in mature neighborhoods can stir up fine grit.
Whole-House Carbon & Sediment vs. Pure Culinary RO
Most of Matthews is served by Charlotte Water, with a small portion on Carolina Water Services of NC. Water comes from Mountain Island Lake and Lake Norman, and the current consumer confidence report lists chlorine as the disinfectant. Most Matthews homes pair both stages below.
Whole-House Carbon
Reduces chlorine taste and odor for every shower, load of laundry and the water heater.
Sediment Stage
Catches grit before it reaches fixtures.
Under-Sink Reverse Osmosis
For coffee, cooking and ice. RO reduces many dissolved contaminants; your diagnostic shows what's in your water.
Elementa Care Plan & 2-Year Warranty Breakdown
2-Year Warranty + Elementa Care Plan
Your system carries a 2-year manufacturer warranty beginning at purchase.
We handle the first annual maintenance at 12 months free of charge.
When the warranty ends, the Elementa Care Plan continues it year by year: every annual service by certified Elementa NC technicians covers the next 12 months.
Sell your Matthews home and coverage transfers to the buyer who keeps the Care Plan.
Miss a year and a more extensive restoration service reinstates coverage; pricing is provided at the time of service.
A reinstall by anyone other than Elementa technicians pauses the warranty until an Elementa yearly check confirms it.
Matthews Water FAQs
Which utility serves my Matthews address?
According to the Town of Matthews, most addresses are on Charlotte Water and a small portion is served by Carolina Water Services of NC. Your bill names the provider, and we confirm it at the diagnostic.
Can you install in a tight garage or crawlspace?
Usually, yes. We measure the space at the diagnostic and choose compact equipment and placement to fit. If an older home needs a new shutoff or bypass loop, it's spelled out in your blueprint before any work starts.
Is RO water better than buying bottled water?
RO gives you on-demand filtered water at the kitchen tap without hauling cases or storing plastic bottles. Your diagnostic shows what's in your water so you can compare.
Nearby areas we serve: Stallings, Indian Trail and Charlotte